Privacy policy
Last updated: January 2026
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
This policy applies to all personal information collected through our website and in the course of our business operations.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include information such as your name, contact details, and online identifiers.
How we collect personal information
We may collect personal information when you:
Visit or interact with our website
Submit an enquiry or contact form
Subscribe to communications or marketing updates
Make a booking or purchase
Communicate with us by email, phone, or other means
We may also collect information automatically through cookies and tracking technologies when you use our website.
Types of personal information we collect
The personal information we may collect includes:
Name
Email address
Phone number
Business or company details
Information submitted through forms or enquiries
Website usage and interaction data
Device, browser, and approximate location data
We do not collect sensitive information unless required and permitted by law.
How we use personal information
We use personal information to:
Respond to enquiries and provide services
Deliver products, experiences, or bookings
Manage customer relationships
Improve our website and services
Send marketing and promotional communications
Measure and improve marketing effectiveness
Comply with legal and regulatory obligations
Where required, marketing communications will only be sent with your consent, and you can opt out at any time.
Cookie and Tracking Policy
This Cookie and Tracking Policy explains how we use cookies and similar technologies on our website, including how we collect information, how that information is used, and the choices available to you.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites operate effectively, understand how visitors use the site, and support marketing and advertising activities.
Cookies may be set by us or by third party service providers.
How we use cookies
We use cookies and similar technologies for the following purposes:
Essential cookies
These cookies are required for the website to function properly. They support core functionality such as security, page navigation, and form submissions. Essential cookies cannot be disabled.
Analytics cookies
These cookies help us understand how visitors interact with our website by collecting information such as pages visited, time spent on the site, and traffic sources. This information is used in aggregated form to improve website performance and user experience.
Marketing and tracking cookies
Marketing and tracking cookies are used to measure campaign performance, understand user behaviour, and deliver more relevant content and advertising. These cookies may track interactions across pages and visits.
HubSpot tracking
Our website uses tracking technologies provided by HubSpot.
HubSpot may collect information including:
Pages viewed and interactions on our website
IP address and approximate location
Browser and device information
Referral source
Form submissions and engagement data
If you submit a form or otherwise provide personal information, HubSpot may associate your website activity with your identifiable profile.
HubSpot processes this information in accordance with its own privacy policies and applicable privacy laws.
Meta (Facebook and Instagram) Pixel
Our website also uses the Meta Pixel, a tracking technology provided by Meta Platforms Inc (Facebook and Instagram).
The Meta Pixel allows us to:
Measure the effectiveness of advertising campaigns
Understand how visitors interact with our website after engaging with our ads
Deliver advertising that is more relevant to users on Meta platforms
The Meta Pixel may collect information including:
Pages visited and actions taken on our website
Device and browser information
IP address and approximate location
Referral source
This information may be combined with data from your Facebook or Instagram account if you are logged in at the time of your visit, in accordance with Meta’s privacy practices.
Third party cookies and data sharing
We use third party service providers, including HubSpot and Meta, to assist with analytics, marketing, and advertising.
These third parties may set cookies or use similar technologies to collect information about your interactions with our website and other websites. Their use of information is governed by their own privacy policies.
We do not control how third parties use the information they collect.
Personal information and privacy
Information collected through cookies and tracking technologies may include personal information. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.
For more information about how we collect, use, and store personal information, please refer to our Privacy Policy.
Changes to this policy
We may update this Cookie and Tracking Policy from time to time to reflect changes to our practices, technology, or legal requirements. Any updates will be published on this page.
Contact us
If you have any questions about this Cookie and Tracking Policy or how we use cookies and tracking technologies, please contact us.
Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely and accessed only by authorised personnel.
Access and correction
You may request access to the personal information we hold about you, or request correction of inaccurate or outdated information.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
Complaints
If you believe we have breached your privacy, you may contact us to lodge a complaint. We will investigate and respond as soon as reasonably possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.